Terms and Conditions
General Terms & Conditions
Terms & Conditions
Last Updated: July 2025
Welcome to Kibun Beauty! These Terms & Conditions (“Terms”) govern your use of our website https://www.kibunbeauty.com/ and the purchase of products from Kibun Beauty (“we,” “us,” or “our”). By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. General
Kibun Beauty is a licensed distributor and authorized agent for premium Korean skincare brands, including DraCell, in the United Arab Emirates. By using our website or purchasing products, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
2. Products & Orders
All products listed on our website are subject to availability. We reserve the right to change or discontinue products at any time without notice. Product descriptions, images, and prices are provided to the best of our knowledge. We strive for accuracy but do not warrant that all information is error-free. Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Once your order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.
3. Pricing & Payment
All prices are listed in United Arab Emirates Dirhams (AED) and include VAT where applicable. We accept payment via the methods displayed at checkout (e.g., credit/debit card, online payment gateways). Payment must be received in full before your order is processed and shipped.
4. Shipping & Delivery
We deliver across the UAE. Delivery times and fees are specified at checkout and may vary based on your location. We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed. Kibun Beauty is not responsible for delays caused by third-party couriers, customs, or events beyond our control.
5. Returns & Exchanges
Due to the nature of skincare and beauty products, all sales are final and products are non-returnable and non-refundable unless defective or damaged upon arrival. If you receive a defective or incorrect product, please contact us within 48 hours of delivery at info@kibunbeauty.com with your order number and photos of the issue. Approved returns must be unused, unopened, and in original packaging. Exchanges are possible, contact us for the details and co-ordination of the exchanges at info@kibunbeauty.com
6. Product Use & Medical Disclaimer
Our products are for external use only. Please read all instructions, warnings, and ingredient lists before use. If you have sensitive skin, allergies, or medical conditions, consult a healthcare professional before using our products. Kibun Beauty is not liable for any adverse reactions or misuse of products.
7. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is the property of Kibun Beauty or its licensors and is protected by UAE and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Limitation of Liability
To the fullest extent permitted by UAE law, Kibun Beauty shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
10. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date. Continued use of our website or services after changes constitutes acceptance of the new Terms.
12. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: info@kibunbeauty.com
Phone: +971 56 300 2244
Address: Galleria Mall Extension - 2nd floor - Al Maryah Island - MI1 - Abu Dhabi, UAE
Thank you for choosing Kibun Beauty as your trusted source for premium Korean skincare in the UAE!
Return Policy
Return Policy
Last Updated: July 2025
At Kibun Beauty, we are committed to providing you with premium Korean skincare products. Your satisfaction is important to us, and we want you to love your purchase. Please read our Return Policy carefully.
1. All Sales Are Final
Due to the nature of our skincare and beauty products, and for hygiene and safety reasons, all sales are final. We do not offer returns, exchanges, or refunds for products that have been opened, used, or if you simply change your mind.
2. Damaged or Defective Products
We meticulously inspect all products before shipment to ensure they meet our quality standards. However, in the rare event that you receive a product that is damaged during transit or is defective, we are here to help. Exchanges are possible, contact us for the details and co-ordination of the exchanges at info@kibunbeauty.com
Conditions for Damaged/Defective Returns:
You must notify us within 48 hours of receiving your order.
The product must be unused and in its original packaging.
You must provide clear photographic or video evidence of the damage or defect.
How to Report a Damaged/Defective Product:
Contact Us: Immediately email us at info@kibunbeauty.com within 48 hours of delivery.
Provide Details: Include your Order Number, a detailed description of the damage or defect, and clear photos or a video showing the issue.
Assessment: Our team will review your claim.
Resolution: If your claim is approved, we will arrange for a replacement of the damaged/defective item or issue a store credit, at our discretion. We do not offer cash refunds for damaged/defective items.
3. Incorrect Items Received
If you receive an item that is different from what you ordered, please contact us immediately within 48 hours of delivery at info@kibunbeauty.com. Please include your Order Number and photos of the incorrect item. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.
4. Order Cancellations
Once an order has been placed and confirmed, it cannot be cancelled as our fulfillment process begins promptly. Please review your order carefully before completing your purchase.
5. Contact Us
For any questions regarding our Return Policy, please contact us:
Email: info@kibunbeauty.com
Phone: +971 56 300 2244
Thank you for understanding our policy. We appreciate your business and look forward to serving your skincare needs!
Billing Policy
Billing Terms & Conditions
Last Updated: July 2025
These Billing Terms & Conditions ("Billing Terms") govern all financial transactions and payment processes related to your purchases from Kibun Beauty ("we," "us," or "our") via our website https://www.kibunbeauty.com/. By placing an order, you agree to be bound by these Billing Terms in conjunction with our general Terms & Conditions and Return Policy.
1. Pricing & Currency
- All prices displayed on the Kibun Beauty website are in United Arab Emirates Dirhams (AED).
- Prices are subject to change without prior notice. However, the price charged for your order will be the price displayed at the time of your purchase confirmation.
- All prices include Value Added Tax (VAT) where applicable, in accordance with UAE tax regulations.
2. Payment Methods
We accept various secure payment methods for your convenience, including:
- Major Credit Cards (Visa, MasterCard, American Express)
- Debit Cards, Apple Pay & Tabby
All payments are processed through secure, encrypted payment gateways to ensure the safety of your financial information. Kibun Beauty does not store your credit card details.
3. Payment Authorization
By submitting your order, you authorize Kibun Beauty to charge your selected payment method for the total amount of your order, including product costs, shipping fees, and any applicable taxes. Your order will only be processed and shipped once full payment has been successfully authorized and received.
4. Order Confirmation & Invoicing
Upon successful payment, you will receive an order confirmation email detailing your purchase, including product names, quantities, prices, shipping costs, and the total amount paid. This email serves as your official invoice. Please retain it for your records.
5. Billing Errors & Discrepancies
In the event of a billing error or discrepancy, please contact us immediately at info@kibunbeauty.com with your order number and details of the issue. We will investigate the matter promptly and take appropriate action to resolve any verified errors.
6. Failed Payments
If a payment fails or is declined, your order will not be processed. We will notify you of the failed payment, and you will need to re-submit your order with a valid payment method. Kibun Beauty is not responsible for any bank charges or fees incurred due to failed payments.
7. Refunds (Where Applicable)
As per our Return Policy, all sales are generally final. Refunds are only issued in specific circumstances, such as:
- For approved damaged or defective products (issued as store credit or replacement, not cash refund).
- In cases where an order cannot be fulfilled by Kibun Beauty (e.g., product out of stock after purchase).
Any approved refunds will be processed back to the original payment method used for the purchase, unless otherwise specified (e.g., store credit). Please allow [e.g., 5-10 business days] for the refund to reflect in your account, depending on your bank or card issuer.
8. Promotions & Discounts
Promotional codes and discounts are subject to specific terms and conditions as advertised. Discounts are applied at checkout and cannot be applied to past orders. Only one promotional code can be used per order unless otherwise stated.
9. Changes to Billing Terms
Kibun Beauty reserves the right to update or modify these Billing Terms at any time. Any changes will be effective immediately upon posting on this page.
Your continued use of our website and services after any such changes constitutes your acceptance of the new Billing Terms.
10. Contact Us
For any questions or concerns regarding our Billing Terms & Conditions, please contact us at:
Email: info@kibunbeauty.com
Phone: +971 56 300 2244
Thank you for choosing Kibun Beauty. We strive for transparent and secure transactions.
Personal Data Processing & GDPR Compliance Policy
Personal Data Processing & GDPR Compliance Policy
Last Updated: July 2025
Last Updated: July 2025
Kibun Beauty (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, store, and protect your personal information in accordance with applicable UAE laws and, where relevant, the General Data Protection Regulation (GDPR) of the European Union.
1. What Personal Data We Collect
We may collect and process the following types of personal data when you use our website or services:
- Name
- Contact details (email address, phone number, shipping/billing address)
- Payment information (processed securely via third-party payment gateways)
- Order history and purchase details
- Account information (if you create an account)
- Communication records (emails, messages, customer service inquiries)
- Website usage data (IP address, browser type, device information, cookies, and analytics)
2. How We Use Your Personal Data
We use your personal data for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, account, or customer service requests
- To improve our website, products, and services
- To send you marketing communications (with your consent, where required)
- To comply with legal obligations and resolve disputes
- To prevent fraud and ensure the security of our website
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Contractual necessity: To fulfill our contract with you (e.g., processing your order)
- Consent: Where you have given explicit consent (e.g., for marketing emails)
- Legal obligation: To comply with applicable laws and regulations
- Legitimate interests: For business operations, website improvement, and fraud prevention (unless your rights override these interests)
4. Data Sharing & Third Parties
We do not sell or rent your personal data to third parties. We may share your data with trusted service providers (e.g., payment processors, delivery companies, IT support) only as necessary to provide our services. All third parties are required to protect your data and use it only for the purposes we specify.
5. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence, including the UAE and the EEA. We take appropriate measures to ensure your data is protected in accordance with this policy and applicable laws.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights (GDPR & UAE)
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to correct or update your data
- The right to request deletion (“right to be forgotten”)
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time (for marketing communications)
- The right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at info@kibunbeauty.com
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
Payment information is processed securely via encrypted third-party payment gateways. We do not store your full payment card details.
9. Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.
You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
Your continued use of our website and services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about our Personal Data Processing & GDPR Compliance Policy, or if you wish to exercise your data rights, please contact us at:
Email: info@kibunbeauty.com
Phone: +971 56 300 2244
Thank you for trusting Kibun Beauty with your personal information. We are committed to safeguarding your privacy.
